Legal
Privacy Policy
Last updated: 6 September 2026
London Bed Bug Heat Treatments (“we”, “us”) provides professional bed bug heat treatment services in London. This policy explains what personal information we collect, why we use it, and your rights under UK GDPR and the Data Protection Act 2018.
Who we are
Controller: London Bed Bug Heat Treatments
Email: info@londonbedbugheattreatments.co.uk
Phone: 07738 614776
Website: https://londonbedbugheattreatments.co.uk/
What we collect
When you use our quote form or contact us, we may collect:
- Phone number (required on the quote form)
- Postcode
- Property type (residential or commercial)
- Number of rooms
- Any extra details you include in an email or message
- Technical data such as browser type and approximate location from standard server/CDN logs (Cloudflare)
We do not ask for payment card details on this website.
Why we use your information
We use this information to:
- Respond to quote requests and arrange surveys or treatments
- Contact you about your enquiry by phone, SMS, or email
- Improve our website and keep it secure
- Meet legal or insurance obligations where required
Legal bases typically include: steps before a contract (Art. 6(1)(b)), and our legitimate interests in running and securing the business (Art. 6(1)(f)). Where we rely on consent for optional marketing, you can withdraw it at any time.
How enquiries are sent
Quote requests from the website are currently sent via your device’s email (mailto) to info@londonbedbugheattreatments.co.uk, which is forwarded to our business inbox. Do not include special-category data (e.g. health details) unless we specifically ask and it is necessary for the job.
Sharing
We do not sell your personal information. We may share it with:
- Service providers who help us run email, hosting, or communications (e.g. Cloudflare for the website and email routing)
- Professional advisers or insurers when required
- Authorities if the law requires it
How long we keep it
Enquiry and job records are kept only as long as needed to handle your request, deliver the service, and meet accounting or insurance requirements — typically up to 6 years for completed jobs unless a longer period is required. Website logs are retained for a short period for security and diagnostics.
Your rights
You can ask us to access, correct, erase, or restrict use of your personal data, and to object to certain processing. You may also request data portability where applicable. Contact info@londonbedbugheattreatments.co.uk or 07738 614776. You can complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies and similar technologies
This site is largely static. Cloudflare and the hosting stack may set strictly necessary cookies or similar technologies for security and performance. We do not run third-party advertising trackers on the homepage at the time of this policy. If that changes, we will update this page.
Children
Our services are for property owners, tenants, and businesses. We do not knowingly collect data from children under 13.
Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do.
Contact
Questions about privacy: info@londonbedbugheattreatments.co.uk · 07738 614776